The organizations that provide support services to its customers, or receive support services from its vendors can manage all their support activities through the Service Module. Some of the functionalities of the service module are: -
Handle and organize interaction between service representatives and business partners.
Store and maintain information regarding service contracts, items, and serial numbers as well as customer complaints and inquiries.
Monitor and manage the activities of your service department by using standard and custom reports that assist managers and support staff with their daily work.
Streamline the potential of your sales and service departments and generate additional revenue by supporting business functions such as:
Service operations
Service contract management
Service planning
Tracking of customer interaction activities
Customer support
Management of sales opportunities
Build a knowledge base of solutions for issues raised by your customers. You can manage this knowledge base according to your items; therefore, reducing the time required in solving the problem by searching for the solutions by item as and when a problem occurs.
To support your services operations, you work with the following objects in SAP Business One:
Service Call
Equipment Card
Service Contracts
Solution Knowledge Base
Service Reports
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