Drag & Relate Tool Service Module (Service Call Tab)

The Service Module in Drag & Relate tool is an effective way in which the user can create ad hoc reports that are related to Services. The first tab in this module is the  Service Call Tab. Users can leverage this tab to create an ad hoc report in which the list of all Service Calls created in your system appear just by double clicking on the tab. In addition, the user can further drill down into the report using the filter option present in the bottom right corner.  Some of the fields that are available as standard in the report are: - 

• Call ID

• Subject

• Business Partner Code

• Creation Date

• Creation Time

• Resolution on Date

• Closing Date

• Document Number

The user has the option to open the Service Call window directly from the report by pressing the golden drill down arrow. This option is available for every single Service Call row that is listed in the report.